@DancingDavidE wrote: @chgoflyer wrote: If this was indeed a maintenance delay (as opposed to weather) then you should receive compensation. Often, Southwest's proactive customer support will email with a voucher for the inconvenience. If you don;t hear from them soon, reach out to Customer Relations -- I recommend via Twitter direct message for the quickest response. FYI: FAs will often comp drinks on a delayed flight, but that seems to be tightening of late. I've never heard of comped wifi, especially in an IROPS situation. Due to bandwidth issues, the more people that are using the wifi the worse the service is, so the last thing they would want to do is let everyone on board have free access. My recent flights that were delayed the FA didn't seem to come back for payments. I'm always prepared to pay or provide a ticket, but appreciate when they seem to have an unwritten rule not to do that. Anyway, for the OP: you should ask for something if you would like to receive any compensation. In this case most people going to that airport that were local or who would have parked cars there wouldn't have been impacted too badly, but for your son it was a bid deal and it would be fair for you to call and voice your feelings, or as mentioned reach out by Twitter. Also they probably did comp drinks onboard for many people, but this may not have included your son if he's underage. If you opt for social media I'd suggest a softer approach along the lines of "Can someone reach out to me about flight delay due to maintenance?" About two weeks ago, my LAS-MDW was delayed over an hour. I ordered a drink and had a coupon ready to hand over, expecting it to be declined, but the FA did collect it (and, with scanner in hand, seemed to be charging others). Last night, my MSY-MDW flight was delayed about 35 minutes. The two people next to me ordered drinks, and when the FA didn't ask for payment I assumed they were comping them due to the delay. (I ordered a non-alcoholic drink -- I didn't really need another one after a weekend in NOLA.) 😉 Near the end of the flight, however, the FA came back through with the scanner and collected payment from them (and others). I overheard the person behind me say that they thought the drinks were free, but the FA's reply was to just laugh. It certainly seems like I'm seeing less comped drinks lately, but YMMV.
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