01-09-2023
08:12 AM
01-09-2023
08:12 AM
Thanks. She has emailed southwest and not received a response. I was thinking perhaps this forum may be moderated by Southwest customer service.
Will have her try again.
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01-08-2023
05:09 PM
01-08-2023
05:09 PM
Hello,
I have a friend that had a Southwest flight cancellation which caused her to miss the departure of her Scuba dive liveaboard vacation. She was eventually able to get to the boat (offshore) a few days late on her own dime. She has submitted a claim with her travel insurance company, but they will not process until she has proof that the flight was cancelled and the reason. Can anyone assist?
Here is flight information:
SW2512
TPA-ATL
11-JUNE-2022
6:15 am
She said it was due to A/C malfunction per pilot announcement, but she needs it on paper.
Thank you.
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09-05-2018
02:39 PM
One other place perhaps Southwest should check is that luv.southwest.com resolves to a different IP address from my location (southeast US) than my parents (northeast US). I can tracert from my machine to luv.southwest.com, but my parents cannot (times out after about 8 hops). Not sure if that provides any useful information or not-
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09-05-2018
02:34 PM
Thanks for checking. I do not believe it is blacklisting, but will check anyway. My parents DO get emails from two other Southwest domains, just not luv.southwest.com. From the "TOO MANY HOPS" error message that is being returned to Southwest, they should be able to track the message headers to see where it is getting stuck/looping- and whether it is in how they have email configured, or a problem with their ISP routing.
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09-04-2018
03:10 PM
Thanks. Both parents stopped receiving emails at around the same time, yet no emails or subscriptions have changed. They get nothing from luv.southwest.com, even when I forward them their own reservations (which originate at luv.southwest.com). We managed to login to my father's account- email is correct, and he is subscribed to receive everything. We cannot log into my mother's account- She forgot her password. Trying to reset the password sends an email to her registered email address .... which she never gets 🙂 They have also called Southwest directly, and Southwest has resent them their itins several times, while verifying their email addresses... which they still never get. From a networking perspective, there are many additional more technical reasons that the ISP would not receive the emails: https://www.iplocation.net/email-delivery-problems In another thread on this forum, one user was able to detect luv.southwest.com was on a blacklist, which gets filtered before the receiving ISP. In the case of my parents, Southwest support has indicated an error of "TOO MANY HOPS." Most mail delivery systems limit the number of hops they will process before stopping a delivery attempt. (think if Server A is configured to forward mail to Server B, which is configured to forward mail to Server A.... an error in configuration, which would go on forever unless there was a check to prevent it from going on for too long). Per these threads, my parents are not alone. This issue needs to be directed to, and owned by, the Southwest network/email administrator(s) until it is resolved.
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09-04-2018
12:40 PM
This issue (not receiving emails from luv.southwest.com) started several months ago. After multiple attempts of my parents speaking with southwest customer service, I have been pulled in to offer assistance (network engineer). I have now been trying to get this resolved for several weeks. I've been on calls with four agents at 1-855-234-4654. They have all tried their hardest to help resolve the issue, are tremendously polite and courteous, and call back when they say they will. Unfortunately, I am not confident they will be able to solve the problem, There seems to be the general consensus of leaning towards: 1) It is on your ISP's end 2) Perhaps you should get a new email address I have also been on several calls with technical members of my parents ISP- The emails in question never get there. We have run multiple tests- I can get emails, but my parents do not. It is the same to both parents (separate email accounts) on the same domain. This is a technical issue that really needs to be addressed with priority by the Southwest IT team. Southwest IT needs to run some email tests, read through some logs, and coordinate with their ISP before pointing the finger at the receiving ISP and customer.... who can't do any debugging, as there is nothing for them to debug.... there are no logs of emails ever getting there. Please assist to get this resolved. There is no reason my parents should have to write down a confirmation number so they can call me, so I can look up their reservation, then have luv.southwest.com email it to me, so I can forward it to them.
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