@MandySue1024 Maybe those people came from the thru flight that had a plane swap. for example MCO to AUS with a stop in Houston but no change of planes then they arrive in Houston and they have a new plane for HOU to AUS so they get to board before Business Select as they would have already been on the plane and this case would have families since a lot of families come from Orlando but I have not seen any other times where families board first. If you would like to discuss with Southwest directly you can reach out on Twitter or call customer relations and they can look in to the flight to see what occurred and why families boarded first. Hope this helps Blake
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