After talking to customer service, I was informed that a person who checks in later can get a better boarding number this way if someone booked on the same flight cancels a their ticket, forfeiting their boarding position. This still seems fishy to me. That means that this person who cancelled their ticket would have had to CHECK IN to their flight and THEN cancel. Meaning in all actuality, someone could even purchase a flight the day of travel and still be given a better boarding posititon than someone who checked in ON TIME or even using the early bird check in. This just makes both checking in on time, and the early bird check in, unfair to those who either pay for the “convenience” or those who are diligent because they are forced to be. If you’re not an A Lister you don’t matter?
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I believe the check in process is compromised. I purchased 4 tickets from OMA to LA. The tickets were purchased separately in pairs of 2. Upon checking in the first set, for myself and my companion traveller via the Southwest app, we were assigned seats in the B50s. This did not give me pause as I am used to getting this or similar boarding positions as I am not yet an A Lister. I waited for 5 minutes to check in the second pair of tickets for my other travel companions. Instead of using my app or my SW account, I went online and checked them in separately. The second pair of tickets, are for passengers who fly WAY less frequently than I do. Upon checking them in, they were given boarding positions in the B20s! How is it that possible? This makes me think the check In process is not what Southwest says it is. The second pair of tickets were not purchased first OR checked in first and still received better boarding positions... Now I travel VERY frequently for work and rely on a decent boarding position. I CAN NOT risk checking my bags for work trips because the materials inside are needed for business and can not get lost in baggage claim. I am mainly upset and feel lied to. It also takes creedence away from early bird check in, as I have had similar issues where I purchased the early bird and was given a later position than someone who didn’t purchase it and who doesn’t need fly as frequently.
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