10-02-2018
09:36 AM
I have had the worst experience of my life with southwest in Mexico City. I was not allowd to board the flight out even though i was preregistered. I was 20 minutes late and no one was at the checkin desk. My travel partner was at the gate trying to help. She was told a representative of SWA was at the counter by Carlos Calderon the supervisor, but all jis employees were at the gate with him. I re purchased a flight the next day,the only available one. When I attempted to check in Carlos, supervisor, was at the gate. He saw my passport and recognized my name. He refused to allow me to fly on the flight out. He forced his assistant to not allow me to get my bording pass saying i was a security risk. Never wes security called. This is against SWAs own polocy. I purchaced a ticket on American airlines with a very nice employee. I am informed by SWA that the have no control of employees in Mexico. I spent an extra day, payed for a hotel, and was forced to buy a ticket just to get out of Mexico. Worst customer service ever. Airline witha heart. NOT SO. RACISM. Shame on SWA. I have to say that I am disappointed. I flew SWA to many countries and never have i even herd of someone who has the authority to block a payed customer to board a flight. What are you going to do about this?
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