Thanks for coming to the Community and posting about your experience. I think you got some really good insight and information from other Community Members about how to get your best shot at an early boarding position. We want you to enjoy traveling with us, and I hope there will be another opportunity for that in the future. It was not appropriate for our Representative to respond to your questions with sarcasm, and I'm really sorry that happened. It's reasonable that you would be left with a bad taste in your mouth, but I can assure you we appreciate your business and the expectation we have for ourselves is that we are serving our Customers with friendliness and warmth.
I'm closing the comments on this thread as the conversation has started to veer a little off course.
... View more