10-22-2018
01:29 PM
This is absolutely insane! All of the instructions and steps provided earlier DO NOT WORK. After trying to figure out how to rent a car with Rewards Points through Southwest Airlines' site for several hours I gave up and finally HAD to call customer support: Here's the only way to do this, which is unreal: 1) go to Southwest.com and log in to your Rapids Rewards account. 2) once logged on, click on RAPID REWARDS, on the top-right of the screen, shown here: 3) the click on REDEEM FOR MORE REWARDS, shown here: 4) Now, click on TRAVEL, on the top-right area menu, shown here: 5) then hover the mouse over TRAVEL and select RENTAL CAR. This will take you to ANOTHER different site (QTTRAVEL.COM) , where you can boot the car with points. This process SHOULD NOT be this difficult to achieve. Get it together, Southwest!
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