11-09-2018
10:38 PM
11-09-2018
10:38 PM
Yes, i do came across the same situation. Nov 1, i had a flight to New York and during our connecting flight in Midway, our flight was canceled due to the fuel guage not matching the amt of gas in the tank. But bc La guardia had a curfew, our flight was canceled completely. Leaving 5 girls with no place to stay at 11pm and they also refused to give us our luggage. We asked to speak to a manager, and Miguel Jackson, rudely said "hi yes thats me. You're speaking to him." Long story short, he said the first flight we can get was going to land in New york at 6Pm leaving us no choice but to miss the wedding. We go to another agent at another southwest booth and she was more helpful and gave us more options. Said that she can send us to new jersey earlier in the morning. Also told us that we can compensated for the hotel we would be forced to pay for that night. Keep in mind, we were also pay for a place in new York. We get to new york to your hotel and LaGuardia agrees to send out luggage to our condo that we were stay at. Multiple items were stolen! 3/5 luggages had numerous items stolen. From hate, speakers, perfume, makeup and jean. We spoke to multiple people. Nothing was compensated. Except $350 in LUV vouchers for the inconvenience. Which does not even cover the hotel we were forced to buy in Chicago. We called the head quarters multiple times, the airport, and other extentions of southwest. Nothing has been done. Anyone else know any leads?
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