11-11-2018
05:05 PM
11-11-2018
05:05 PM
@manwadkar wrote: Today only I realised that I have lost so much funds since last couple of years. I always thought that these funds are automatically gets adjusted. I used to be the fan of Southwest and had great respect on them to be honest airline. But these guys rob customers by doing this. They are pretty generous compared to other airlines by offering no change fees. I'm sorry that you weren't aware that you had to take action yourself to redeem the travel funds. The process could be easier, but I don't see that they have been deceptive about the travel funds. They do make you keep track of it yourself though.
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