Send an email to: RefundsDox@wnco.com Add your Confirmation number and a photo of your Mexican Passport or Permanent Resident card. Put down the passengers names, Rapid Rewards number, Ticket #and the expiration date. Flight Number, departure and arrival dates. I just send a copy of the confirmation plus the added info. You can only submit AFTER you have completed the travel...They will refund you the Mexican tax within 30 days. I put a reminder on my calendar. Hope this helps.
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