We know Southwest values transparency, but we do not feel like they have been transparent with us. We signed up for the Southwest credit card in Oct 2017 and were told that if we earn 110,000 companion points in a calendar year (2018), my wife and I would receive the companion pass for 2019. We have made many efforts to achieve this goal and were very excited to earn 110,000 points the other day. However, we just found out that the December 2018 balance we paid does not post until Jan 4th 2019, so we will not be awarded the companion pass. Southwest only gave us 11 of 12 months to earn the companion pass. This feels like a deceiving marketing strategy and does not foster loyalty.
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