Southwest removed my girlfriend from her flight because she was having a panic attack and had taken her prescribed medication. After showing the flight attendant who was questioning her the medication, she insisted on calling and getting confirmation from her doctor after 5:00 on Friday afternoon. When they weren't able to get in touch with the office, she was not allowed back on the plane (not even to gete her cell phone from the seat back pocket) and given another flight for the following day. When she attempted to board the flight, she was told she wasn't allowed without a doctor's note. Why does Southwest think treating customers like this is acceptable? Why wasn't the Captain ever involved? Why did this flight attendant treat someone already struggling with anxiety so horribly, causing much more stress and anxiety? Why did this flight attendant assume it was ok to call a doctor from her personal cell phone for medical information about a customer? What medical training does a flight attendant have that allows them to make a decision like this without consulting the Captain, someone at corporate, or anyone else? Southwest, please improve the way your staff treats struggling customers and train them how to handle someone without adding to the problem.
... View more