I'll do that for you if you'll bring back the old Rapid Rewards program for me.
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11-08-2011
01:33 AM
7 Loves
Yet when a tax was removed for a short time this year, SWA increased prices to profit off their customers.
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"We remained true to our low-fare brand and corporate philosophy, refusing to nickel and dime our Customers with excessive fees. Dedication to our low-fare brand, prudent capacity discipline, revenue management enhancements, and our award-winning Customer Service contributed to making 2010 our 38th consecutive year of profitability, an accomplishment unmatched in U.S. aviation history."
So why did you increase fares to match the recent removal of the FAA taxes, instead of passing the savings on to your Customers?
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Clicking on the link in the article brings me to a "Office Outlook Web Access" login page.
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Wake up, Southwest! Admit your mistake and listen to your loyal customer base and bring back the old RR program! The new system has really peeved *everyone* I've spoken to, including myself. All the FAQs in the world aren't going to bring back what you're losing in goodwill and loyalty. This is not "what we wanted" or "what we were asking for"! Customer service is no longer seen by us as "number one" at Southwest.
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Come on, Southwest! Listen to your loyal customer base and bring back the old RR program! The new system has really peeved *everyone* I've spoken to, including myself.
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Will all the previous postings be retained? Especially the customer comments about such unpopular decisions as the RR program changes? I hope all the input from us will not be thrown out and/or taken offline. Never forget!
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Time to step up to the plate and REALLY listen to your customers. DON'T MAKE THESE CHANGES!
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Well how about listening to your customers???
There's been near universal dislike for your changes to the RR program, in all the Blog entries on the subject.
If you really want to say you listen to us, you will NOT implement the changes!
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01-11-2011
07:48 PM
1 Love
Sorry, I just can't buy that "the new Rapid Rewards program is based on what our Customers have been asking us to change over the years". Sounds more like PR B*S*. As an RR member for many years (since you began flying out of BWI), I am definitely NOT one of those customers, and am sadly disappointed by this move.
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