01-04-2019
10:33 PM
01-04-2019
10:33 PM
If anyone can make sense of this please help me figure it out. Last week I inquired about the pricing of a flight change. I declined, my flight was changed anyway and I didn’t know until I received an email that I missed my flight. I called in and was told that it was a new rep and she did it in error but my grandkids were still on the flight and not to worry customer relations will rectify the situation. We did play phone tag(CR & I) but I received an email that all is well. I go online to check in tonight and guess what!!!! Only ONE of my 3 grandkids is on the flight and the rest of us have no ticket! I spoke with a service coordinator named “Michael” who was really trying to help me but thanks again to T-Mobile, we were disconnected. Since then have had the displeasure of dealing with “Nancy” whose attitude is “oh well too bad deal with it on Monday. I called back again, was told that I’ll be transferred to “Rich” but nope... got Nancy again. How can I get someone competent to fix this problem? Please help.
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