Sorry to hear about your situation and “Nancy’s” nonchalant attitude. I’ve found in my experiences that most Southwest attendants are rude. This morning a southwest attendant at New Orleans Airport yelled at me and continued to yell at me as I attempted to board my flight. This was following a very aggressive conversation about luggage(his aggression towards me) while at the gate. When he was done yelling I told him to have a good day and that I couldn’t understand why people in this area felt so entitled. This man stopped the boarding line and followed me yelling about making personal comments 😳.....I asked him to stop following me and yelling but he continued. I really felt in fear of my safety. I thought he was going to attack me...he was so enraged. I had to tell him three times he was being aggressive and hostile before he walked away. To add salt to the wound...another attendant followed him and watched him the entire situation. She didn’t intervene or even try to deesculte the situation. I really think he was trying to provoke me so I wouldn’t be allowed to board. When I boarded the flight I attempted to ask a stewardess about how to make a complaint and explained the situation. She didn’t apologize ....her affect was flat...and before I could finish she blew me off and told me to make a complaint online....so now I can’t find the link online....I really thought that southwest attendant was going to assault me. As soon as I land I’m going to speak with someone at my destination.
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01-05-2019
07:04 AM
1 Love
Does anyone know how to make a formal complaint in writing? I have searched the website and unable to find a link. I had the worst experience ever in New Orleans at southwest terminal.
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