Last night (Saturday) I tried to purchase a flight for Tuesday, returning Friday. All went as planned except internet service was abysmal and I ended up starting over on the website half a dozen times (maybe more). I was booking an internal Mexico flight (Interjet) at the same time and ended up reloading their website as well. In the end, I inadvertently booked my SouthWest flight for today, returning Wednesday, rather than for Tuesday to Friday. Everything was great until I received the "We are sorry but thanks for your money" email shortly after the scheduled flight time. No blame on Southwest, just wondering if there is a way to get a couple of aids for dummies like me. First, when the website suggests itineraries based on previoius searches, can it land those suggestions on the same dates, rather than just the same airports and duration. I noticed a while ago that when you reload the website, it sometimes defaults to the same cities and duration, but shifted to the next day rather than the original dates. I am assuming this is why I booked for the wrong dates. Obviously, I don'r really know what happened as I didn't realize the error until I received the lovely "Thank you" note. Still my bad. I should have checked, but would like some help to keep me from doing this again. Second, is there a way to set up the Southwest app to send a notification to my phone x hours ahead of my flight. A couple of other airlines I use (Southwest service within Canada and Mexico is a bit limited) provide this service. Today, a notification like this would probably have saved me a few hundred dollars. On the other hand, SouthWest would have missed out on my donation . . One more suggestion would be to at least provide the Rapid Rewards credit for the flight. . . Not sure if the community has a lot of influence with the company, but thought I would try making the suggestions anyway.
... View more
