01-27-2019
06:50 PM
01-27-2019
06:50 PM
That's a good system and I will probably start doing something similar. Would have been nicer if I'd known it was necessary before losing some of my travel funds. Already reached out to them with my feedback. I'm a content professional and advocate for the content consumer, so I have a lot of feedback for a lot of companies. Haha. Adding or changing a few words to make important information more clear and visible doesn't cost much at all, but creates a much better customer experience.
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01-27-2019
05:34 PM
01-27-2019
05:34 PM
Yes, thank you, I do understand the various ways to search for travel funds now, but it's far from customer friendly. I have to search my email and have my kids search theirs and then gmail search has not been working very well lately. And I found two emails for the same confirmation number with two different travel fund amounts. I think we all agree that searching for emails and finding one confirmation number at a time, or tracking with spreadsheets is grossly inefficient and easily leads to missed funds. If they can't change how it works, they can certainly message it a lot better. Big bold print in the email message in the email body, etc. As is it's fine print way down in a message with no iindication in the message subjecgt that there's a credit associated with the change or cancellation. I've now lost travel funds because I didn't realize they were there. If I have to choose between free changes and free bags and an awful travel fund policy, it's an easy choice. But I will definitely be sending feedback on how to make the travel fund search and discovery process less terrible.
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01-26-2019
10:50 PM
01-26-2019
10:50 PM
Yes, I do appreciate the no-fee change policy. But when you don't fly that often, it's easy to lose track of, and just lose, travel funds. I wonder how many $$$ I've lost now between flights I booked and then changed for my kids and myself. I always recheck fares and rebook if it goes down. I did just find one of my older travel fund emails, and even though it doesn't expire until May and I'm booking today, I can't use it because the new flight I'm booking isn't until June. Also disappointing. Could have used that in December if I'd known I had it!! Doesn't seem like it'd be that hard to include unused travel funds in your account details. Still can't figure out how or where I saw that I had unused travel funds a couple of weeks ago. Definitely saw it on the site because that's how this whole topic started!
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01-26-2019
10:00 PM
Perhaps you could at least allow travel funds to be used if they are not expired at time of booking. I just learned the hard way that I can't use my travel funds, which don't expire for 5 more months, for a ticket I'm booking today, because the flight is in 6 months. Not cool.
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01-26-2019
09:45 PM
01-26-2019
09:45 PM
Hmmm. Thank you for taking the time to answer. That's certainly how it seems, but.... when I booked or changed a ticket a couple of weeks ago, it showed that I had unused travel funds, and the amount. I remember because I was very surprised to see that--had no idea I had unused travel funds. I wouldn't even know to be asking about it if I hadn't seen that. At the time I didn't want to use the funds because I was changing my ticket to a cheaper one. So it seems like there is a way to see them through some sort of trickery. Super frustrating and kind of shocking considering we have the technology for far more complicated things, lol. I'll continue to investigate and share any new details I may find. Thanks again.
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01-26-2019
08:45 PM
01-26-2019
08:45 PM
Why is it so hard to find my list of unused travel funds? I have no idea what the confirmation # would be, and last time I checked there was more than one anyway. The site gives no tips whatsover on the page where you click Travel Funds. I need to see a list of my unused travel funds with confirmation #s so I can apply them all to ticket I'm trying to purchase. And I don't want to call because I'm choosing between various city pairs and dates and watching price changes carefully. Plus every time I call I get interrogated by the agent before they'll answer a simple question. Thanks for any help from this community!
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