Southwest Airlines Community

Nerdwallet.com says SW miles may be puschased for roughly $2.7 cents per mile, though they acknowledge they're somewhat cheaper to earn by flying. ... View more

The first agent I spoke to on the phone actually told me the names associated with the fradulent travel, the dates of the travel, the flight numbers, the departure airport and the arrival airport etc. If you know all that, if they know who sat in the seat on the planes, then I don't see how this so hard to run down. You talk to those people. Either they knowingly participated in this scheme or the didn't. If they didn't and they claim they were duped into buying discount tickets paid for in part by my RR miles, than you ask them where they bought the tickets.  etc. ... View more

My RR account was hacked in September, 2018.  Almost 20,000 miles stolen for travel between Florida and Cuba by people with names I've never known to places I've never been. I only discovered this in January 2019. When I called SW, I was directed to send an email to customer relations where, the phone agent told me, I might get a response as soon as 15 minutes later. On the website where I filled out the email form, however, it said to expect a response within 48 hours. Almost three week later now, I finally got through to customer relations by phone, asked about my seemingly ignored issue, and was told not to expect a response for 30 days. Frustrating. I was planning on using those miles to book award travel for this weekend and now have had to go ahead and book and pay for that flight on another carrier. Now what? The customer relations agent I spoke to today, Brandon, told me that this wasn't a common roblem, but now I see I am not alone. Is SW having some larger security breach that we don't know about? I don't own a SW credit card, I alays book onine where there's a password to my account, and I haven't been told anything about how my account might have been breached. My spidey sense is tingling.... Why would it take so long to investigate something like this. Whoever booked the travel using my miles presumably had to show ID, there are lots of records involved, specific dates, specific locations, etc. Seems like an investigative trail of bread crubs that shouldn't be that hard to check out. ... View more