Sorrry to hear this is turning out poorly for you, but themiddleseat is right: this is entirely a Chase problem,. Southwest only does three things in the entire process: 1) Southwest allows Chase to use the Southwest name in advertsing the card 2) Southwest sells RR points to Chase 3) Southwest adds those purchased RR points to your account when Chase tells it to That's it. I have no idea why Chase would have mailed to an address different than the one on your application, but that is something that Chase did, and something Chase will need to fix.
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