I love SWA as A single business traveler. It is extremely frustrating to travel with the family. For starters you were not able to add other profiles for other family members into your profile. Especially when the children were young and didn’t even have email addresses I set up all their travel. Every time I would have to book family travel I would have to re-type in their names and their birthdates and they’re known traveler IDs. The Southwest website needs a way for me to store other people that I am booking travel for and to be able to search and find their travel as well I paid for it I should be able to access it. As it stands now I can use points and pay for their travel but I have to save and remember their check-in number. I cannot look through my reservations in my account and find it. But again I paid for it. When it comes to boarding it is also difficult to board as a family if you have a list status And your family does not. Lastly if you were a status customer and using a mixture of paid, companion, and points to book flights you cannot do it at one time. I need to book 3 different reservations by searching three different times and putting in information three times to book a family of four.
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I agree on drink coupons. Instead I’d like some Business boarding coupons or priority boarding for my companion. I get high A list because of my status. My companion has to pay $$ to get better boarding and they will never board with me Because they don’t have high A list. But its my COMPANION!! They should board at my side. Always. It’s just crazy that either I give up my status and go board in A50 or whatever or don’t board with my companion. If you are going to call it companion - treat it like a companion.
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