Southwest Airlines Community

@lrnmnx2 @Seversos1 I'm sorry - we're aware that the callback option is experiencing some technical difficulties, and we're working to get it resolved. In the meantime, Twitter is a great option for reaching out to us @Southwestair.    ... View more

Update:   Here's the official reply I received from Southwest. While it's not exactly definitive at answering the question, it does seem to indicate that the 14-day reaccommodation practice only applies during protected Travel Advisories.   Hope this helps clear up the confusion.   Thank you for contacting us, we appreciate the opportunity to respond to your concerns.   Please allow me to explain that when a flight cancellation occurs, the Customers involved have the option of surrendering their flight coupons for the appropriate refund or awaiting accommodation on the next available Southwest Airlines flight to their destination. In the latter case, our Employees will accommodate displaced Customers with a confirmed seat or a “priority standby” listing if confirmed seats are not available. Any changes made to a reservation outside of our accommodation procedures would be subject to the applicable fare difference at the time of the change.   In contrast, when our Network Operations Control Team anticipates and announces, via a Travel Advisory on Southwest.com, that inclement weather may impact our flight schedule, affected Customers can be reaccommodated at no charge provided that: travel is completed within 14 days of the originally scheduled itinerary and no changes are made to the originally reserved city-pairs. If the Customer chooses to travel beyond the 14-day window, he/she is responsible for any fare difference for the new reservation. If you have any questions regarding our accommodation procedures, please feel free to contact us anytime at 1-800-I-FLY-SWA (1-800-435-9792).   Your support, patronage, and confidence are very important to us, and we hope to have the opportunity to welcome you onboard another Southwest flight soon.   Sincerely, John Repp, Southwest Airlines       ... View more

If your flight is cancelled and you are at home, usually you’ll get either text/email/call alerts based on your preferences. There is usually a link to go online and rebook yourself, which is the easiest way to find a new flight. You also won’t have to go to the airport. If there aren’t any acceptable flights, try researching other nearby airports to see if you can get a flight out of there. While you might not be able to book it online without fees, you can call the reservations line and they’ll likely waive any change/fare differences to accommodate you.   If you are already at the airport, it’s probably best to go and talk with customer service face to face. They can usually offer the most help looking up alternative options or flights out of nearby airports. If you checked a bag and are in the terminal, you’ll want to work out where you need to go to retrieve it too.    Calling reservations over the phone is an option too, but you can expect longer waits if there are a lot of cancellations. That’s why I prefer the above options to just calling them directly. Plus if you can scope out what is available online, you can have a better idea of what your options are before you talk to someone.  ... View more

I will no longer fly Southwest to Denver between Chicago because my flight probably will be cancelled if bad weather is forecated for the next day.   Chicago receives a lot of bad weather so better to be safe than sorry!  A competitor is more reliable with this route so it deserves my patronage.    Also, this competitor is not having massive mechanical issues. ... View more