The same thing happened to me. I specifically applied for the "spend $1,000 in your first 3 months and recieve 40,000 point and a $200 credit". I received my $200 credit but only 10,000 points although I spent $1000 on my card within the 3-month timeframe. I emailed customer service yesterday and they said my account shows the 10,000 points offer. I know I did not as I clicked on the banner on Southwest that showed the 40,000 point offer. Unfortunetly, I don't have my paperwork I received with my card to verify this.
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