Perhaps the SW fellow at the baggage claim desk could have called back to the plane while crew was still on board, rather than sending me on at least a 15 minute trek to the ticket counter for a gate pass and then standing in line to go through security again, before returning to the gate. I was not convinced that the supervisor's search for my phone was particularly thorough. I did file a lost & found report with detail. My phone was in Airplane Mode which renders the Find My Phone function useless. I realize it was my carelessness that got me here, but this has been a tremendously frustrating experience.
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Does anyone ever get a cell phone back? I went to SW baggage assistance w/in minutes of getting off plane which landed at 5:53pm, having realized my phone was still on plane in seat pocket. They sent me to get a gate pass, go through security, and then return to gate. Eventually talked to a "supervisor" who went back on plane to look. I didn't recall exact row# but approximated it. She looked as far as row 17...when I questioned looking in the pockets she said "I don't just tap the seat!" I was certain phone was on plane but could do nothing else. Besides filing a claim on SW, I was at the mercy of the cleaning people who would be cleaning at 10pm. That has not yielded anything. In one call to the BWI Southwest baggage it was pointed out to me that "there are a million lost items a day and that Southwest has a process for handling them." So much for feeling the Southwest love.
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