02-28-2019
09:37 PM
On 2/21 I had a flight scheduled to leave Las Vegas at 9:00AM. It was canceled. Then I made arrangements to leave on a flight at 2:00. That flight was canceled. I was on hold with SW for 45 minutes. The agent at that point told me that she had a solution and to hold on. I was disconnected. I held for another 1hour and 40 minutes. The agent told me that he could put me on a flight leaving Saturday afternoon. That was unacceptable. I then booked a flight on Delta leaving that afternoon at 4:03 to arrive in Atlanta. I could not leave Atlanta until Friday morning. This was a SW flight leaving Atlanta at 6:25AM and that flight was delayed because of your computer issues. This was a very miserable time for me. I’ve never experienced issues like this in my life. I was told that the FAA grounded several flights. So this is not a weather related issue. 300 people at the Las Vegas terminal in line to speak to a SW agent and 30 people in line at the American counter confirmed with me that SW had issues other than weather. I would like to be reimbursed for pain and cost of trying to get to my destination. I purchased a ticket from Delta to Atlanta. I used my credit for my flight from Atlanta to Orlando. I had a hotel at the Atlanta airport which I used for 2 hours. I have always been a strong supporter of SW but my confidence in your airline is dwindling. Please let me know if you wish to keep me as a SW loyal customer.
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