03-04-2019
11:42 AM
I've already called the "executive" offices in Dallas numerous times. Next call is going to be to attorneys.
... View more
03-04-2019
11:00 AM
On 2 14 2019 I received an email from Southwest Airlines that somebody had booked two tickets using my points. They flew from Atlanta to Las Vegas. One way. I live in Colorado. I immediately called and emailed Southwest Airlines. Letting them know somebody stole my points. Since that time I've only received two automated replies and no resolution. Having done some research, it became very evident there are numerous Southwest Airlines customers that have lost their points due to hackers. The media has even reported on this. And it has been going on for years. So it's definitely a system failure that Southwest Airlines has not corrected. SW has a fiduciary responsibility to reinstate all points that are stolen by hackers from their defective system. Is anyone aware of a class action lawsuit?
... View more