I am a list preferred and a list for close to 25 years. Today was it for me with southwest. I called in a few months ago and complained about the WiFi not working. Once again today , with a sick child at home I was unable to be in contact with my wife. I would not have traveled at all if I knew the WiFi wasn’t working AGAIN . This should not be listed on the details of the flights that the aircraft doesn’t have working WiFi. I never thought I would ever leave southwest because I love all of the people that I have dealt with over probably 500 or more trips . This is simply not the southwest that I have come to know and love . An absolute shame !
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