@Jyksdk_12 Your not alone there have been lots of complaints about the WiFi. It has given all of us trouble at one point or another. If you have a time where the WiFi isnt working after you purchase it you can always email customer relations by clicking on the contact us link at the bottom of this page and I'm sure they would be glad to help. You can also reach out to Southwest on Twitter or Facebook as well. Hope it works better for you on future flights! Blake
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