03-11-2019
05:06 PM
03-11-2019
05:06 PM
I had the same exact error message "We are currently unable to complete your request due to a delete boarding pass service error" when I try to manage the reservation. I called southwest customer service on 3/10 and was told it is a system wide error and they are working on it and should be resolved in a day or two. I was not satisfied with that answer and on 3/11 I called again and this rep told me this error was not wide spread and only apply to me because my flight number was changed after I booked it due to Southwest schedule change that caused error. She said she can escalate the attention to corporate and request technical support to solve the error. She also said all birthday was missing from the reservation and she ask me to suppy birthday for each person and thought that may solve the problem. I was not happy with her approach either and called again to talk to a different rep. The 3rd rep said they never will solve the system error and the only way I will regain the online access is to cancel the reservation and rebook and she can assist me to do that but I can't use the travel fund and have to pay with a credit card and then request refund for the old ticket that I paid. I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. So I don't know what to do. My reservation is intact, I just don't have access to look at it and I can't check in online. I have to call to ask them to check me in. I holded 70 minutes last call before any live person picked up.
... View more
