@Jwalsh3rd wrote: Just heard on the radio that SWA is number one of voters once more. Congrats! The Freddie Awards haven't yet been announced. Are you perhaps confusing this with another travel award?
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@tri650,
I'm truly sorry for the frustration and inconvenience. I know my apology doesn't change your situation, but I want you to know that we see and hear your concerns. We have all hands on deck in our Customer Support and Service and Customer Relations Departments, and we are committed to working with each Customer who desires to speak to us.
The Southwest Airlines Community is a peer-to-peer discussion forum, so we do not have the tools here to address individual Customer Service issues, but you are welcome to share your thoughts and experiences here. It is my sincere hope that this one-off situation will not deter you from flying with us in the future, as I am confident we are capable of providing the Customer Service and travel experiences you expect from us.
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