03-13-2019
11:46 PM
03-13-2019
11:46 PM
We've reached out on Twitter so far, and there has been no response... we are coming up to the 2 hour mark again on 1 phone as well... just the same response. Nothing... As much as I can appreciate everything they are going thru today, what's the point of having everyone call the lines to figure this out, when they don't answer it... very disappointing and frustrating.
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03-13-2019
11:27 PM
CAN SOMEONE EXPLAIN WHY.... I HAVE TO WAIT 2 HOURS FOR SOUTHWEST TO JUST DISCONNECT THE PHONE??!! While I understand that the travel issues in Denver today, are not in anyone's control, I don't understand why I can't DO anything about my canceled flight. Speak to agent they say, call they say, use the app they say... NONE WORK. I currently have 2 phones dialed, and on hold. Does anyone have any bets on if I will actually speak to a human being this evening? It makes it very hard to consider Southwest for future travel needs. It's not about the weather, it's about how you take care of your customers. Trust me, I know how you think you take care of them because I've been listening "Dave the pilot" tell me for the last 4 hours his opinion. I'm not even trying to get to Denver anymore, I just want to talk to someone!
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