@Seversos1 wrote: It would be great if your available credits and vouchers were available to view on your Rapid Rewards account. I just finished talking to customer service about booking a new flight using a voucher. My wife lost her email regarding her voucher. Customer service has no access to the vouchers or credits! I was perplexed. I was told that a supervisor would be resending the voucher email to my wife within 48 hours. This has been requested for years but will likely never happen. All indications are that Southwest is making travel funds harder to track vs easier. I'm sure you can figure out why they would do that. 😉 It's absolutely up to the customer to track their travel funds and vouchers. Luckily, they're relatively easy to track as long as you assume the responsibility to do so. I keep a separate folder in my email and put all flight confirmations/cancellations/vouchers there. I also keep a spreadsheet with each travel fund (confirmation number, expiration date & balance) and adjust as I use them. Hope this helps!
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03-19-2019
05:51 PM
03-19-2019
05:51 PM
@Seversos1 on behalf of Southwest Airlines, I'm so sorry your Spring Break plans were compromised. We doing our best to operate our schedule with as little negative impact as possible to our Customers, but the reduction in our fleet has resulted in delays and cancellations. I know we can't give you back the trip you had planned with your family, but I hope this unusual situation and these unusual circumstances will not overshadow the good Customer Service experiences you've had with us in the past. It is our sincere hope that we'll be able to be able to serve you again in the future and provide better travel memories.
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03-15-2019
12:56 PM
@lrnmnx2 @Seversos1 I'm sorry - we're aware that the callback option is experiencing some technical difficulties, and we're working to get it resolved. In the meantime, Twitter is a great option for reaching out to us @Southwestair.
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03-14-2019
02:37 PM
@Seversos1 wrote: Thank you for getting back. I’d like to think I’m very resourceful, but after being on hold for two hours last night, and working on it for over 4 hours this morning, and looking at all of the different flight schedules, I elected to cancel our vacation to New Orleans, cancel our reservation at the Ritz, and just got a flight home to Ft Myers from Seattle on Monday morning. The lack of reciprocity really hurts, as SW is unwilling to book us on another airline, or reimburse us for the expenses. Perfect storm of spring break in Seattle, St Patty’s weekend, and grounding of planes. But as a loyal SW flyer, they just came down a few notches in my book. I've been a Southwest customer for 41 years, and I agree this has been disapponting. I've said in other places that this should have been an all hands on deck exercise for Southwest. It's serious enough that If I had been the CEO, I would have been working e-mails or the twitter feed. Was he? I dunno. Anyway, sorry that your plans were ruined. Hopefully you'll have a safe uneventful trip home.
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