First, it's good to read that your mother is now well enough to travel. A couple of thoughts: Just double checking to make sure you are in touch with the Customer Relations Department, they have a different phone number at 1-855-234-4654 and they are also available via Twitter (@Southwestair). The 1-800-I-FLY-SWA number is listed as General Customer Service but you want Customer Relations. In case you're curious, this link has a ton of ways to get in touch with Southwest, to include the Customer Relations info I listed. Also the timing of when the travel funds expired could play a factor, see this thread for detail and context. What you were initially told about the vouchers seems to line up with the comments in that tread so definitely take a look. I hope you and your mother enjoy a great trip, wherever your travels take you.
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