Found out my 6 am flight was cancelled at 10 pm the night before. Tried to rebook a similar flight and they were all hours later. My options were to get to LGA 6 hours after my original flight or to fly into Newark (still 3 hours after) and drive into the city. Aka pay for a rental or Uber which I didn’t need before or to lose 6-7 hours of precious vacation time. Called southwest and spent 55 minutes on hold TO BE HUNG UP ON BY THE REPRESENTATIVE when I asked how Southwest could compensate me for the cost of the rental car and the hotel I paid for the night before for a 6 am flight (unnecessary with a later flight time because I could just drive the 3 hours to the airport the same day). She rudely let me know that I would need to speak to someone else about that. So when I asked to speak to a supervisor she told me I’d have to call back at 7 am on Monday morning (this all happened on a Friday night). Will never fly southwest again and they are all I have flown for the last 7 years.
... View more