04-06-2019
05:35 AM
1 Love
@sarahb3589 , yikes. So sorry that this happened to you. Like @bec102896, I suggest contacting them but I would probably opt for a letter. It would be up to you to consider whether the letter should be instead of a call or in addition to a call. Southwest may not be able to immediately provide compensation but they may be able to provide something at a later time, and having the request in writing (versus only a phone call) will increase the likelihood of them being able to get back to you. I am thinking that it may be later because Boeing finally released a statement about the Max 8, so I tend to think there will be some settlement between them and the airlines in the future. Retooling the flights and crews, etc, usually could be done in advance of that 8 hour window of notification in most cases, so the money aspect is bad and the timing is worse. As you have been a customer for years, I especially hope that you will give them another chance once all the Max 8 challenges get worked out. This situation is not the norm for the company and, like weather delays, the rescheduling, the extra costs, the inconvenience for their customers is not typical. Again, so sorry that this happened to you.
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