04-10-2019
01:58 PM
I am very upset. I am a long time customer of southwest airlines. I regularly sing their praises. However, what happened to me today is just beyond the pale. My sister arranged to meet me in Santa Ana today to celebrate my 60th Birthday at Disneyland. She was flying from Kansas and I was flying from Arizona. The morning of the flight, Southwest informed her that they were cancelling her flight. This required a rebooking that cost her no money. I, on the other hand, was charged an additional $356 to modify my flight for a day! The two customer service employees I spoke to said they wouldn't do anything because MY flight wasn't cancelled. Well, excuse me! I am not going to fly to Disneyland and spend the day by MYSELF. My sister arranged this as a gift to me. I had no hotel to go to. No reservations. Nothing. My only option was to modify my trip by a day, which SHE ended up paying for. I am very upset about this and wish that the people at Southwest would have heard me and accommodated me in someway. Their response of, 'Sorry, you will need to pay an additional $356 because your flight wasn't cancelled.' is completely unacceptable. Going forward, my view of this airline is tainted. I have absolutely no idea where this post is 'going'. I don't know if anyone at Southwest will even read it. I hope someone does and realizes that cancelling flights doesn't always just affect one passenger - and gouging the other one is a piss poor way to run a business. Michele
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