@bec102896 Getting a refund from Southwest and rebooking a direct flight with a different airline for 5-8x the price at this late timepoint is not an economically viable solution. And Southwest itself does not have any flights that are suitable either. Again, the whole situation is unfortunate, and while it may not be Southwest’s fault, it certainly is not the fault of the affected passengers. Customers simply are not being provided with the service that we have paid a premium for (ie. Direct flights), and this is not right. The way to rectify this would be to somehow compensate customers financially. There really is no excuse for not doing so, other than the fact that airlines have no obligation to do so because the federal government unfortunately does not prioritize consumer rights in such circumstances. But that fact does not make refusing to compensate customers acceptable.
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Apologies are nice, but you should provide compensation instead of apologies alone. I too have had my journey time more than doubled by the cancellation of my direct flight and will now have the pleasure of waking up hours before the sun comes out in order to make the very long alternative itinerary that was rebooked for us work. I paid for a direct flight (at an increased price), and your company is no longer able to provide the product that I paid for, so I should be compensated. It is as simple as that. Moreover, since I booked my flight months ago, your competitors offering direct flights have quadrupled their prices, so refunding my tickets isn’t a viable option either at this point. It may not be Southwest’s fault that Boeing designs its new aircraft so poorly, but it most certainly is not my fault either, so compensation should be offered for those significantly inconvenienced instead of empty apologies alone.
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