I had to cancel our family trip jul'18 due to reasons that was out of my hand. we had five tickets and south west issued residual travel fund of $98.98 for a total of $494.90. but i didn't know until yesterday that those funds expired on feb'19 . I thought that funds expire on the date of travel and didn't know until now it expires on the booking date. In some discussion forums, i saw post that southwest will give a voucher back after deducting some fee but when I called today I was told that nothing can be done as the travel fund expired and the ticket was less than $100 per person even though the total amount was about $494.90 Has anyone faced similar scenario?
... View more