Thank you chgoflyer & SWDigits! I thought it was just me experiencing the lack of change notifications. It makes no sense in this day and age with technology that SWA can't provide accurate flight status updates. This is a customer service issue which SWA is supposed to be big on. Hopefully they will improve this. In the meantime I will download a flight tracker app and use that. Thank you for the suggestion!
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Thanks for the feedback. c) YOU ALWAYS need to input your (how do we contact you" information is really what I meant. I think that field should auto populate (with the option to update as needed), since my contact info is static. I've been flying with SWA for years, it seems like lately I've not been getting flight status change notifications. On another occasion, I found out my flight was delayed only after opening the SWA app on my phone. Never got an email or text.
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04-29-2019
10:21 PM
A couple of weeks ago, I had a flight scheduled out of Midway. Due to weather conditions my flight was cancelled, only I never got any sort of notification from SWA. I hopped into a Lyft and rode to MDW from downtown. I made sure to check the status of my flight during the drive to the airport. When I arrived (an hour before departure), I tried to pull up my boarding pass, to which it directed me to see a counter agent. It was only then that I was told my flight had been cancelled. I never got a notification on my phone! Why? The gate agent was able to book me for a flight the next evening. The annoying part is that I'm now stuck with paying Lyft $60 for a wasted round trip to MDW! I know the weather is uncontrollable, but SWA should be able to make a go/no-go decision based on weather earlier than 1 hour prior to departure before people start heading to the airport! Who knows if it was cancelled right after I arrived at the airport or if it was cancelled earlier in the day I was never notified. I submited an SR# inquiry to SWA over two weeks ago about my Lyft fee, and have yet to hear back from CS. In addition, why is it that every single time I book a flight, I have to input my contact info!? I fly almost monthly with SWA, I'm logged into my SWA account, and every single time it asks me to enter an email addres where to send the flight info. I can understand if I want share my itinerary with others, but for me its always the same email, every single time. Why cant this be auto populated?
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