Yes that was a awful experience. Sorry you had to go thru it. I've been there and done that, and it is maddening as heck. Jwalsh is right about tweeting or sending an e-mail - both available via the link provided. The SW app now includes a "chat" feature. If you run into future dificulties, that might be another "better" option than phoning to use in attemtping to get resolution.
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