Failure to plan ahead on someone else's fault is not an emergency on mine. If they NEEDED three seats together, there were a number of ways for them to get it. Personally, I disagree with people who say that you in the wrong. There are some situations where we need to be understanding like someone boarding a full flight with a small child where their connection was late. But, if they simply didn't want to pay EBCI, and they didn't check in early enough to get three seats together on a full flight, that's on them.
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