05-13-2019
05:30 AM
05-13-2019
05:30 AM
So......I recently tried to use funds from a cancelled, non-refundable ticket. The original purchase date was September 7, 2018. I tried to book and use the $121 for a flight on September 12, 2019. I tried this on May 12, 2019! The agent told my I couldn’t use those funds to book my flight......is that fair? I’m pretty upset by these policies. Yes I know that there are “no cancellation fees” on SW, but I’m poised to lose $121. That to me is my cancellation fee!
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