Really disappointed in southwest right now. Decided to fly with them for the first time in a long time because of their family friendly flying policies, but ultimately, its not worth it due to stroller damage. Our dual stroller is not usable after damage from a recent trip. The claim was denied. The stroller is over $1000. An airline can't be family friendly and at the same time treat strollers as if they're normal luggage. No fine print or waiver was ever presented. Is there any appeal process to the damage claim??? The whole flying experience with southwest was great, but this one thing overshaddows the whole trip. Won't be flying southest ever again unless southwest is able to admit mistakes or compromise on damage claim.
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