Sorry you lost your MacBook. You did the right thing in filing a lost item report. The fact that you included your serial number, and had a business card with the computer certainly increases the likelihood that the item will be returned to you. If just .001 of the travellers file a lost item report, that means the airline would need to reunite 160,000 items with the owners of those items. With that number of items, the airline simply cannot provide the personal service that you would like. The airline does have a lost item process, and it works a lot of the time, but not every time. It ships found items to a central location in Alabama. At that location it tries to match items reported lost with the found items. When there's a match the item is reurned. I hope the process works for you.
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