12-29-2022
10:55 PM
My son was just boarding his delayed flight from Dallas, TX to to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!
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*In my personal opinion* as another Southwest customer and a holder of a Southwest branded Chase card I don't think this is a good idea. Priority card holders already receive reimbursement for 4 Upgraded Boardings per card account year and folks travelling even more frequently may already have A-List status. From the Southwest business model perspective I don't see any benefit and from the customer perspective it has the potential to add confusion to the boarding process.
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