05-28-2019
11:25 AM
Great job Southwest - way to be responsive. Rusty Shaffer CEO www.seatamigo.com
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05-25-2019
04:27 PM
05-25-2019
04:27 PM
Really sorry for your troubles. I guess your story is a good heads up for flying stand-by. SWA does their best fo 99% of travel hiccups. I've been flying with them for 10 years and sure, once in a while, delays, cancellations, weather.....but I'll tell you, they at the top amongst all the other airlines as far as customer service goes. Rusty Shaffer CEO www.seatamigo.com
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I'm a frequent Southwest flyer and also an FAA certifed Flight instructor. I'd recomend a couple of suggestions for calming nerves while flying. 1. Get a window seat. Looking out of the "tube" we're all stuck in dramatically helps focus the nervous passenger on other things besides the fact thier stuck in a tube. Prompt the passenger to also have the map open and ask if they can figure out where they are at random intervals during the flight. It'll keep them focused "outside the plane". 2. Engage in conversation. This would actually be better with a stranger sitting next to them. Again the idea is to take their mind of their fears and have it focused on another task. Hope that helps. Rusty Shaffer CEO www.seatamigo.com
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05-25-2019
12:51 PM
As great as Southwest is for Customers, there's limitations on "in-flight wifi", even if you were to fly first-class on another airlines. Give Southwest a break, they are pretty **bleep** good about upgrading technology as it becomes available. Just my two cents. Thanks Rusty Shaffer CEO www.seatamigo.com
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05-25-2019
12:49 PM
05-25-2019
12:49 PM
If you travel a lot, you probably are connected to the various airport wifi's as well. What I do is to disconnect from say the Southwest wifi and give it a few seconds to find LTE or your cellular carrier. Then decide which wifi to conect to. Hope that helps, Rusty Shaffer CEO www.seatamigo.com
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