05-31-2019
02:54 AM
So some one out there may be wondering why I am on hold and not using the Internet to solve my SW conundrum. Answer: apparently I cannot use the Internet to extend a credit for a canceled reservation that has yet to be used. See I was going to Fla last summer when I tore my knee up referring HS summer basketball. So I have a flight credit, but a manager has to extend that credit. So here I am at 01:50. Going to bed... but for fun I am going to leave the phone connected to SW and see if someone answers. If they do and I don’t here them, well, we’ll start this shindig again tomorrow.
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05-31-2019
02:39 AM
Just another update .... it’s now 01:40 and I am still on hold. But... the kitchen is clean!! Hand-Washed four dinner plates, two small plates, one bowl, 1 skillet, 1 frying pan, 8 pieces of plastic storage ware, and 21 untensils and ..... swept the floor!! Good thing I’m not a drinking man as I’d be done in by this hold music. The best part is when there is a delay between songs and the man who thanks me for my patience comes on real quiet-like and fakes me into thinking the phone’s been answered. That’s a great gag SW!! Well played.
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05-31-2019
01:50 AM
Just an update—- it’s now 12:50 am mountain time. Woman answered ... listened to my request... “sent me to a manager” still on hold. At least the music is different. But hey, my teeth are brushed.. got my pj’s on... started a load of laundry, watched a 1985 episode of The Twilight Zome called Camilion. About to start cleaning the kitchen. Clock’s ticking.
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05-31-2019
01:08 AM
Am I missing something here? Is there another number I should call or number I should push for assistance? have I done something wrong or did SW fire all there phone reps? trying to reach a rep to extend the time to use a canceled flight. Have been on hold for 1 hour 20 mins and counting. All suggestions welcome, except foolish ones.
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