06-06-2019
12:21 PM
06-06-2019
12:21 PM
I contacted SWA customer relations twice and was offered $200 in vouchers - that's it! Sorry they are doing badly right now, but you don't get back on track by stealing from travelers.
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Sorry to rant, but this needs to be heard! I'm not a loyal SWA customer - I was talked into booking this time with some friends we were going to travel with. The very short of this is we booked a flight 7 months ago that was cancelled 18 hours before via text message. I spend another 3 hours on the phone with a SWA agent getting a flight to a nearby airport (which created a whole other host of problems) only to have it get cancelled after I show up at 4:00am to check in for it. I was told that there were no flight alternatives in the next 24 hours, but they were "really sorry". I was the only one that was sorry at this point. No refund, just screw you! So I had to book with United that cost us $1200 one-way and sort out all the other details that this disruption had caused. So tell me - what other industry has the right to take your money and then not provide any goods or services and then at their discretion decide how or what you'll get back as a "consolation"? This is ridiculous!
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