06-04-2019
08:24 AM
06-04-2019
08:24 AM
Start with the fact that the flight is at 520am, with an hour drive to the airport and that means my poor 2 year old is up at 240am...so we get on the flight and as the attendants are doing their announcements they literally announce "stop talking and turn off all devices" over the intercom..ok fine, rude but can be dealt with. Get my 2 year old settled with disney but he refuses to wear headphones...SCREAMING because hes exhausted and just wants to be home. First flight attendant walked by (1 hour into flight) and says hey does he have headphones..i reply with he wont wear them. She said okay just turn it down a tad..sure no problem..she walks back by and says thanks and sorry..sure i understand...well then the next flight attendant (who previously told everyone to stop talking) came for my drink order and said where are his headphones.. i replied that hes 2 and refusingto wear them..she replied that he needs to silence it immediately.. i went to reply and she rudely stated it is southwests policy and turned and walked away.. which in turn made for a screaming 2 year old and lots of crying when i had to turn it down as he refused to once again put the head phones on. I dread traveling with a child on a plane and NORMALLY southwest is very accommodating to a young childs needs as they understand its easier to have a happy child for everyone around us. I have never in my life experiencedthe level of rudeness, lack of compassion and unprofessionalism. I also cant seem to find a policy regarding headphones..
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