07-12-2019
10:04 PM
As you can tell I do not travel that often, I thought it would be no big deal to ask for seats together upon tickiting. I don't want any else blindsided like I was. If you are in group C the chances of you sitting with the people you are flying with are not good. You can pay more money for seats you already brought and they will be happy move you. In the future I will be most certain to make sure I have pre assigned seats.
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07-10-2019
08:55 PM
Are you really sorry??? We paid a boat load of money for the 3 tickets then more money just to sit together. No one at that airline cares about familes unless it's thier own family. My son reminds me of me when I was his age and flying the most important thing to me is to be with him.
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07-09-2019
10:00 PM
1 Love
My wife, son and I recently vacationed in Cancun using Southwest for our air travel. Our trip began in San Francisco with a brief stop in Denver to change planes before going to Cancun. Upon ticketing in San Francisco I asked the agent if we could have 3 seats together. The agent said Southwest has an open seat policy you can sit anywhere you want. I thought Wow! That is really cool. After boarding the plane I found it is really cool only if you are in Goup A or B. We were in Group C and my wife and son were in the front of the plane and I was in the back. Boarding in Dever was even worse, my son who is 12 was seated in the front of the plane, my wife in the middle and I was seated in the back. To me this is really sad! You don't go to a restaurant to have your son seated at a table with a group of people, your wife seated on the patio and you seated at the bar. You don't go to a movie and your wife seated in the front, you in the middle and your son in the back. The only other thing I can think of where a family would be seaperated like that is if a family tried to come into the United Sates illegally. Our return flight took us from Cancun to Chicago, we lucked out on this flight and got 3 seats together. Flying out of Chicago back to San Francisco I was not going to take a chance and asked if our Group could be changed from C to A. The ever so nice Southwest agent said oh sure, no problem we can do that and it will only be $120.00 to make that change. Wonderful!! There are many choices when it comes to air travel and Southwest will never be one of ours. Sincerely disappointed Mike
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