There really is no excuse for travel funds to not be tracked and associated online. Its a VERY SIMPLE database call that would be tied to a RR#. When trying to apply funds, a list of funds by expiration date and amount should populate. The fact that this feature is not an option is simple proof that Southwest uses customer misfortunes as a profit center. I travel nearly every week on SW. They are the best carrier for me. But this policy is a blackeye on an otherwise "TRANSFARECY" carrier.
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